Help Center

Do you actually have the product in stock? How accurate is your website stock information?

Our website has a real-time data link to our order processing system, so stock data is always 100% up to date. If our website says we have 30 in stock, then that’s how many we have!
How can I track my order?

we will start processing the order, after the amount is captured,usually within 2-3 working days You will be given a tracking ID by the courier that was used, You may be emailed directly by the courier with information about your delivery.
Will you tell me when my order has been dispatched?

YES! we will start processing the order,after the transaction amount is captured usually within 2-3 working days For example an order on Friday, the fastest will be processed and shipped on Tuesday, if the order capture time is extended (payment processor delay), the latest order will be shipped on Thursday, update the order and mark as shipped on Friday morning, but the delivery time is usually controlled Within 12 working days, unless the Royal Mail strikes, or some delays caused by other reasons You will be given a tracking ID by the courier that was used, You may be emailed directly by the courier with information about your delivery.
How long can it be delivered?

The reference delivery time is 12 working days, if you encounter Royal Mail delays, the delivery time may be extended by 2-4 days The logistics track needs to be updated after arriving in the UK
Where to ship from and are there import fees

Shipped from Singapore, all orders have no hidden charges and import duties, prices are final RMA no need to return to Singapore, we have UK office
How to creat an order?

You can order directly, fill in the address, postal code, phone number, and then choose to pay by invoice. The invoice can accept various debit cards, credit cards, and local bank transfers in the UK, which can ensure the security of your payment. Usually the invoice will be sent to your email within 12 hours of ordering. The invoice is processed directly by the cooperative supplier. We are responsible for all RMA and warranty.
Is ordering online secure?

YES! All purchases in our website are guaranteed maximum security!When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.
I received a UK tracking number from Royal Mail but it doesn't work, what is the status of my parcel?

Don't worry, since the Singapore warehouse directly to the UK will not be updated by the Royal Mail, wait 4-7 days to see the details of the UK's transshipment information and deliver within 48 hours
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.